Privacy Policy
Effective Date: May 9th, 2025
This Privacy Policy explains how Total Body Pulse Ltd ("we", "our", or "us") collects, uses, discloses, and protects your personal information when you visit our website or use our services.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, date of birth, health disclosures, emergency contact information
Payment Information: Billing and transaction details (note: we do not store full credit card numbers)
Usage Data: IP address, browser type, pages visited, time spent on pages, and other analytics data
Communication Records: Emails, online forms, consent forms, and feedback submitted to us
2. How We Use Your Information
We collect and use your personal information to:
Schedule and deliver our training and conditioning services
Communicate with you regarding appointments, updates, or inquiries
Maintain  safety and customize your sessions based on your needs
Process payments and manage billingImprove our website, services, and customer experience
Comply with legal obligations and professional standards
3. Consent
By providing your information through our website or signing our Client Consent Form, you give us consent to collect, use, and disclose your personal information as outlined in this policy. You may withdraw your consent at any time by contacting us.
4. Disclosure of Information
We do not sell or rent your personal information. We may share your data only in the following circumstances:
With healthcare professionals or emergency responders if necessary for your safety
With service providers (e.g., payment processors) who support our operations, under strict confidentiality
When required by law, court order, or regulatory authority
5. Data Retention
We retain your information only as long as necessary for the purposes stated above or as required by Canadian health and tax regulations. After this period, data is securely deleted or anonymized.
6. Data Security
We take reasonable physical, technical, and administrative measures to protect your personal information against unauthorized access, loss, misuse, or disclosure. This includes encrypted storage, secure access controls, and staff confidentiality agreements.
7. Your Rights
You have the right to:
Access your personal information
Request correction of inaccurate or outdated data
Withdraw consent or request deletion (subject to legal or contractual limitations)
To exercise these rights, please contact us using the information below.
8. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.
9. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date. We encourage you to review the policy regularly.
Contact Us
If you have questions or concerns about our Privacy Policy or how your data is handled, please contact us directly via email below:
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